Our promise on Roccia, Sorpresa and Selezione
Love your first bag, or we will send you a different one, free. If a coffee is not
right for you, tell us within 30 days of delivery and we will send a replacement from
a different roaster or a different coffee at no charge. This covers one replacement
per order.
Offerta is sold as-is
Offerta coffee is older stock at an honest markdown, and you see its freshness
information before you buy. We stand behind genuine defects, including a bag that
arrives damaged or faulty. We do not exchange or refund Offerta coffee because you
would have preferred it fresher. That is what the discount reflects.
Damaged or lost in transit
If your order arrives damaged, or does not arrive at all, tell us and we will send a
replacement the same day. Keep the original. We do not need it back.
Why we do not ask for coffee back
Roasted coffee is a perishable food. Once a bag has left our warehouse we cannot
resell it, so asking you to pay to return something we would then discard helps
nobody. We replace it or refund it instead.
Equipment and merchandise
Bottega equipment and merchandise are different, because they are not perishable.
Unopened items in original condition can be returned within 30 days of delivery for a
refund. Contact us first and we will send return instructions.
Subscriptions
You can skip, swap, pause, or cancel a Roccia subscription at any time from your
account. Cancelling stops future shipments immediately. If you cancel after a cycle
has been billed but before it ships, we refund that charge in full.
How to ask
Email support@cremaitalia.com with your order number. For damage, a photograph helps
but is not required. We aim to resolve every request within a few business days.