Where we ship
We ship within the United States only, including all 50 states, the District of
Columbia, and US territories. We do not ship internationally at this time.
What shipping costs
Roccia subscription shipments ship free, always, with no minimum.
One-time orders of $69 or more ship free within the contiguous United States. One-time
orders under $69 carry a flat $12.50 shipping charge. The $69 threshold is measured on
your order total after any discount has been applied.
Orders to Alaska, Hawaii, Puerto Rico and US territories are quoted the carrier's
calculated rate at checkout. Free shipping does not apply to those destinations.
Free shipping on Roccia is part of your subscriber benefit and applies to every
recurring shipment, to any US address, with no minimum.
Who carries it
Orders under one pound ship USPS Ground Advantage. Orders of one pound or more ship
UPS Ground. We do not offer expedited shipping at this time, and we do not use FedEx.
When it arrives
We pack your order and hand it to the carrier within one to three business days.
After that, carrier transit times from our Tampa, Florida warehouse are typically
2 to 3 business days to the East and Southeast, 3 to 4 to the Midwest and Mountain
states, and 4 to 5 to the West Coast.
These are the carrier's estimates rather than guarantees. Weather, holidays, and
carrier delays are outside our control.
How your coffee is packed
Your coffee ships in the roaster's own sealed bag, exactly as it left the roastery.
We do not repackage, re-bag, or relabel it. Orders of one or two bags ship in a
recyclable Kraft mailer; three or more bags, or any 1 kg bag, ship in a box.
Every package includes a packing slip. No document inside any package shows a price.
Your receipt is the order confirmation we email you.
Tracking
You will receive a shipping confirmation with tracking as soon as your order leaves
the warehouse.
If something arrives damaged, or does not arrive
Tell us and we will send a replacement the same day. You do not need to return the
original. This applies to damage in transit and to packages a carrier marks delivered
that you never received.
Address accuracy
Please check your shipping address at checkout. We ship to the address provided and
cannot guarantee redirection once an order has shipped.
Questions
Email support@cremaitalia.com.